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How to Help a Senior Embrace Technology (Canadian Version)

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Seniors have witnessed stunning advances in technology during their lifetime. Rotary telephones have given way to smart cellular phones. Televisions no longer pull in programming over the airwaves but instead can receive hundreds of high-definition digital channels through fiber optic cables. Automobiles today don’t have carburetors or AM radios; they can park themselves, and they respond to voice-controlled media programming via a full-color screen in the dashboard.

Yes, seniors have experienced the greatest expansion of technology in the history of civilization.

So why can’t you get Mom to use a cell phone?

Three Key Barriers to Technology Usage Among Seniors

A 2012 Statistics Canada report found that while the number of seniors who use the Internet is growing, only 27 per cent of seniors aged 75 and up are online. Why is this so?

Three key barriers that may keep seniors from embracing technology, include:

  • Skepticism about the benefits of using technology
  • Physical challenges that make it difficult to use devices
  • Trouble learning new technologies

If you can overcome these obstacles, you can open up a whole new world for your senior family members.

Ways Technology Can Benefit Seniors

Mom (or Grandma) may not realize it yet, but she may be missing out on the many advantages technology has to offer. From socializing to shopping, technology can make life easier and more enjoyable for seniors. A few key benefits include:

  • Socialization: connect with family members and friends through social media, share photos, video chat with the grandkids
  • Knowledge: stay on top of current news, easily view the bank balance, find out where to vote in an upcoming election
  • Entertainment: read books on e-readers, play games, watch videos
  • Shopping: buy anything from kitchen gadgets to toiletries without leaving the house, get special deals and coupons

How to Help a Senior Embrace Technology

To help senior loved ones overcome the barriers keeping them from experiencing the benefits of technology, try these approaches:

  1. Ease into things. Start by expanding your senior loved one’s use of technology she’s already comfortable with. For instance, if Mom uses a cell phone only to make calls, teach her how to text with it. Once the senior is comfortable with texting, you can introduce the idea of getting a smartphone.
  2. Appeal to the heart—not the mind—to demonstrate the benefits of technology. If your loved one is skeptical of the benefits of using technology, start with the heart. Using your own tablet or laptop computer, show your senior loved one photos shared by family members on social networking sites. If the senior feels she’s missing out on these interactions, she’ll be more interested in learning how to get online.
  3. Choose the right device. Many seniors feel more comfortable with tablet computers and e-book readers than with smartphones. This may be due to age-related physical limitations, such as arthritic fingers, that can make gadgets difficult to operate. In this case, a tablet with a touch screen may be easier for a senior to use than a smartphone that requires precise manipulation to operate.
  4. Offer one-on-one instruction. When a senior just wants to learn how to read an e-book or go on Facebook, enrolling in a computer class could be overkill. A better approach may be to sit down with your loved one and teach him only the things he wants to know right now. This method doesn’t overwhelm him with unnecessary detail. If your loved one uses professional home care services, this might be a great activity for your loved one to do with his caregiver.
  5. Recruit the grandkids to help. No matter how much you love your parent, the role-reversal involved in teaching your parent a new skill may cause tension in your relationship. On the other hand, the grandchildren may not have to overcome this constraint, and they’re likely much more technologically savvy.
  6. Exercise patience. Your senior family member may need help time and again to remember all the steps involved in performing a particular task. Try to be patient, knowing that eventually this repetition may result in her developing a new skill that can bring her a wealth of knowledge and entertainment during her later years.

Seniors who embrace technology often end up incorporating it into their daily routine. If you can overcome a few hurdles, your senior loved one can enjoy the benefits of technology and make it a part of his or her daily, too.

Last revised: July 22, 2015

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Thoughts and stories from others
  1. August 7, 2015 at 11:14 am | Posted by carol spurr

    Very interesting and helpful but I find trying to develop a skill very difficult and although I have a phone that will text,the instructions that came with he phone are so small that I can't read them! It would be great if there was a system or booklet just for seniors with a step by step in 'easy" language that I could keep referring to until I learned how to do it! All phones,tablets,and what have you probably operate under the same process,Perhaps they just use different words! carol


    • August 8, 2015 at 7:41 am | Posted by Cat Koehler

      You aren't alone, Carol! I have found that YouTube is a great resource for this. You can go to and type in "how to text from ." I bet there are several videos. Best of luck!


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